Cancellation & Refund Policy
Clear and fair policies for your peace of mind
At Klair Technology Solutions, we want you to be completely satisfied with our AI-powered analytics platform, Insighter. This policy outlines our cancellation and refund procedures to ensure transparency and fairness.
7-Day Refund
Full refund within 7 days of purchase
Secure Processing
All transactions processed securely via Razorpay
No Questions Asked
Simple cancellation process
Subscription Plans & Pricing
Free Tier
No charges, no cancellation needed
- • 10 questions per day
- • 1,000 AI tokens per day
- • 3 dashboard saves
- • Basic chart types only
Pro Plan - ₹999/month
Full access to all features
- • Unlimited questions
- • 50,000 AI tokens per month
- • Unlimited dashboard saves
- • All chart types and advanced features
- • Priority support
Enterprise Plan - Custom Pricing
Tailored solutions for large organizations
- • Custom AI token limits
- • Dedicated support
- • Custom integrations
- • On-premise deployment options
Cancellation Policy
Self-Service Cancellation
Cancel your subscription anytime from your account dashboard. No questions asked.
Immediate Effect
Cancellation takes effect immediately. You'll retain access until the end of your current billing period.
No Partial Refunds
We don't provide partial refunds for unused time within a billing period. However, you can cancel anytime to prevent future charges.
Refund Policy
7-Day Money-Back Guarantee
Full refund within 7 days of your first payment, no questions asked.
Refund Processing
Refunds are processed within 5-7 business days to your original payment method via Razorpay.
After 7 Days
After the 7-day period, refunds are considered on a case-by-case basis for technical issues or service failures.
Payment Processing
Razorpay Integration
All payments are processed securely through Razorpay, India's leading payment gateway. We support:
- • Credit/Debit Cards (Visa, MasterCard, RuPay)
- • Net Banking
- • UPI (Google Pay, PhonePe, Paytm, etc.)
- • Wallets (Paytm, Mobikwik, etc.)
- • EMI options
Billing Cycles
Monthly Billing
Pro plan subscriptions are billed monthly. You'll be charged on the same date each month.
Auto-Renewal
Subscriptions automatically renew unless cancelled before the next billing date.
Special Circumstances
Service Downtime
If our service is unavailable for more than 24 hours due to technical issues, we'll provide a credit or refund for the affected period.
Billing Errors
If you're charged incorrectly, contact us immediately. We'll investigate and provide a full refund if the error is on our end.
Need Help with Cancellation or Refunds?
If you have any questions about cancellations or refunds, please contact us:
Email: billing@klairtech.com
Support: support@klairtech.com
Response Time: We typically respond within 24 hours during business days.